The Customer Service Department provides all the company services; such as linking the property, approving the plans related to building, ratification of the delivery of water service, following up complaints and many other services provided by the company.
The Customer Service Department is the interface with the p
ublic, the company and the rest of its departments.
The company’s administration has provided the customer service department with a system that includes an integrated system of services that facilitate the subscribers to the sanitary drainage service to complete their transactions on a regular and fast basis, provided that the system in use is a global system in terms of keeping documents of subscribers,as well as transactions such as the responses to complaints and other technical matters.
The Department of Customer Services, in coordinat
ion with the Information Technology Department of the company, is working on highlighting the role of the company on the internet, through the provision of some servicesas a first step from the company in keeping with the policy towards the e-government.
The company has facilitated transactions through simplifying the forms used to provide the services of the company,such as the use of corresp
ondence via e-mail with the offices of the consultant in the province, to send, receive and save the real-estate documents without the need to visit the company.
This a first step in paving the electronic transaction between the customers and the company, as the company is currently working with the programming department on activating an application for electronic services, where any client can download this application on smart phone and apply for any request related to the services provided by the company anywhere and anytime.
We are committed to the highest ethical business practices in our dealings, as we are responsible to our society for protecting the environment and providing the highest safety standards
This is one of the most important services for the various activities of the company, and direct communication with the customers and beneficiaries of our services.
The strength of this service and its various activities lies in its continuous follow-up to the latest developments, and the resulting reflections on the level of customer satisfaction.
The call center has been provided, asthe company pays deep interestinserving the community, as we are committed to this responsibility and keen on providing the systems and competencies that would serve the community and the subscribers in particular.
Call center service is available 24 hours a day.
Hot call center number: 23211311
To provide the services of the company, available in the item below (Sanitary Network), the followi
ng documents must be provided:
- A sketch of the site
- Property ownership documents
- ID card or passport.
- Water or electricity bills, or documents related to proxy, such as inheritance or power of attorney.
What is treated water?
Treated water is wastewater treated with the latest modern treatment methods, to meet drinking water quality standards.
What are the uses of treated water?
Treated water is used globally in several fields, including:cooling of equipment in industry, construction and contracting, afforestation and vehicle washing.Treated water can be produced according to the specifications required by the consumer, according to the purpose of use.
Treated water is internationally used widely for the purpose of planting roads and surfaces. It is also so pure that it can be used for irrigating fields and agricultural crops, to be thoroughly cleaned and boiled before consumption.
Treated water is internationally in high demand, in the field of construction and contracting due to the expansion of the urban area, as it can be used in building foundations and cement blending.
Despite the quality of treated water, it is not recommended for drinking, bathing or any other unauthorized use.
Is treated water safe?
The water treated at the water treatment plant in Raysut are subjected to several chemical and biological stages to achieve the required purity.
Laboratory water testing is carried out around the clock to ensure water quality and that it meets the environmental requirements and international standards for useable treated water quality.
Planting Roads and Surfaces
How can water treatment be provided?
Salalah Sanitary Drainage Services Co. provides the required connections from underground supply wells to the consumer premises in the event of the desire to supply large amounts of treated water for long periods of time.
As for those interested in a small amount of treated water, they are provided with treated water through the recharge points inside the treatment plant and the main pumping station, as they provide water tanks with the required capacity.
What are the prices for treated water?
The treated water is sold at competitive prices to government water prices, and the agreed price is determined according to quantity and period of water supply.
Are there any constrains that may cause supplying water to consumers to stop?
Salalah Co. ensures that consumers are provided with treated water on a daily basis, except for very rare cases, including natural disasters or comprehensive maintenance of the treatment plant or networks. In such cases, there may be a delay of no more than two days at most.